FAQs Personalised Items

Q - How do i care for my personalised item?

A - You will receive a note in your package with care instructions;
for mugs they can be washed as usual and are dishwasher safe too. Our libbey cans and tumblers are hand wash only. 
For garments they are not recommended to be bleached or use of nappi san on them, and are unable to be dry cleaned. it is recommended to wash inside out if possible.  

 

Q - I have changed my mind, can I return or change my design?

A - Once designs are paid for we start creating them, If they are not yet created we can certainly modify the design for you, however unfortunately once they're created we cannot modify them. We do share a 'mock up' of all designs for your approval prior to creating them. If you are purchasing a premade / ready available design and change your mind on design prior to shipping we can certainly swap it over. 

 

Q - I'm not happy with my design can I have a refund 

A - Unfortunately as these items are personalised and not able to be re-sold we are unable to provide a refund for them unless they are defective. We do provide mock ups of all of our designs prior to creating your item though!

 

Q - if we supply our own design / logo will you share that with other people?

A - No, certainly not. However we may post it on our socials but with that we will erase / black out any personal details (names, addresses etc) that people could copy. 

 

Q - I want a licensed design can you do this?

A - Unfortunately not as there are many copywrite laws protecting licenced characters, logos and images. We will be more than happy to check out the regulations and underwriting for particular imagery for you though :D